“How much does shipping cost?”
For all Australian domestic orders:
Standard shipping (3-10 working days)
Flat rate of $9.90 AUD
Free shipping is available for purchases over $75 AUD.
Express Shipping (1-3 working days)
Flat rate of $20 AUD
International Shipping (5-20 working days, depending on region)
Flat rate of $20 AUD
“Can I return my product?”
We do not accept returns or exchanges due to hygiene purposes. All sales are final.
In the case an item is damaged or incorrect please send us an image (within two days of delivery) with a detailed description to our email (firstname.lastname@example.org) and our management team will look into this thoroughly for you and a suitable outcome will be presented to you. We will either replace your item or give you store credit. We will not be held liable for anything communicated after this date and will not issue store credit or replace your item.
NOTE: Standard Size Pieces
Pieces ordered in standard sizes are not eligible for returns or exchanges. Please double check before you order and feel free to contact us anytime for any questions.
“How can I best take care of my jewellery?”
To ensure you have a lasting treasure in your collection. We recommend taking the following precautions:
– Storing your jewellery in a box or cloth pouch when not being worn. This will keep the colour fresh and the stones in place.
– Do not store more than one set in a box and do not mix metals together.
– Avoid spraying perfume directly onto your gorgeous jewellery as this may cause discolouration.
“Will my item look like the pictures online?”
Yes, all our items are photographed in the most natural light possible. If we don’t think the picture is a true representation of the product – we won’t be using it.
“I did not receive my order, what do I do?”
We will do our best to get your products to you at your earliest convenience, if your order has not reached you within 14 days of processing, please email on email@example.com with the subject line: ORDER NOT RECEIVED. Please include your order number so we can assist you.
If your item has been delivered as per the shipping companies tracking number, we are not responsible for the missing package. Please contact the courier company which had delivered the package. Also, please note, the customer is responsible for providing the correct address upon checkout. We will not be held liable for any incorrect/mistyped addresses and/or information, as we follow the information provided by the customer upon checkout.
“I can’t seem to find what I’m looking for. Where can I get help?”
We’re always available at the end of a computer ready to give you a hand. Send us an enquiry from our “CONTACT US” page or you can email us on firstname.lastname@example.org
“Where is my order shipped from?”
All orders are shipped from Australia.
“How long will my items take to reach me?”
Orders are processed within 1-2 working days unless stated otherwise and with standard delivery within 3-10 working days. Although it is very unlikely, we are unable to control any delays or set back that delivery companies (AUS Post) may experience.
“Is there a faster delivery method?”
In a rush? That’s fine. Please contact us on email@example.com and we will try and find the best shipping method to suit your needs. Please note this service is subject to extra charges to cover express shipping fees.
“I entered the wrong address/email/phone number. What do I do?”
Please contact us ASAP so that we can resolve this issue before we ship out the order. We ship our orders within 1-2 business days upon receiving your order, so it is important that you double check your information.
“Can I cancel my order?”
We aim to ship your order as quickly as possible so unfortunately cancellation requests cannot be considered. Please take extra care when selecting your item(s).
“Do you ever do giveaways?”
Yes, we run official giveaways on our website and social media networks; Instagram @theranijewels_
You can also have the chance to be featured on our social medical networks. Simply, use the #theranijewels
“I want to make a large order of the same piece for my bridesmaids. How early do I need to let you know?”
In such cases, we would require a minimum of 12 weeks of notice. This will allow us to have plenty of time to ensure the piece you require is in stock and provide you with various colour choices. If you require additional help or advice with your bridesmaid proposal boxes, please do not hesitate to reach out to us through our contact page.
“The item I want has been out of stock for a while. Is there any way to get it sooner?”
If you require a piece that is currently out of stock, please send us an email with the name of the piece and the quantity you require. We will try our best to prioritise having it back in stock for you to purchase.